Redcliffe Penthouse

Standard Terms and Conditions of Temporary Holiday Accommodation
Note: Variances can be agreed on but only by arrangement with the owner in writing.
Deposit as noted is required to secure the booking. Payment of the rental deposit
constitutes the clients acceptance of these Terms and Conditions.
Balance of the rental amount must be paid 28 days before the entry date.
Cancellation if caused by the client, money paid is refunded as per the terms listed at the time of booking.
The owners will make every effort to ensure the property is available as booked, however the owners reserve the right to make alterations to bookings including cancellation due to unforeseen circumstances. In this case we will try to find alternative accommodation or provide a full refund.

To maintain a good standard for all of our guests we require certain conditions to be complied with. We appreciate most will respect our property but the occasional abuse requires that we state the following conditions:
Number of Guests should not exceed the number stated on the Confirmation Notice or subsequently agreed in writing or email. Fees will apply for excess guests not agreed with the owners in advance.
Parties and Functions are strictly prohibited. The price charged is for domestic use only and not commercial. Accordingly this rate does not allow for the extra wear associated with functions in terms of cleaning, garbage removal, wear and tear, repairs etc. Use contrary to this may result in loss of your bond
and/or additional payments.
Damage, Breakages, Theft and Loss are the tenants responsibility during their stay.
Departure – the property should be left in a similar state to its condition on arrival. A cleaning charge is included in the rental, however any excessive cleaning required will be charged at cost. Checkout time is 10am by the latest, to allow time to prepare the property for the next guests.
Disturbance to our neighbours, including excessive noise, is prohibited and may result in termination of the rental and loss of bond.
A bond is payable on check in by cash or credit card authorisation. The bond will be refunded on departure subject to the above conditions being met. It is designed to cover any additional costs incurred including but not limited to, any breakage, damage or excess cleaning requirements, extra guests beyond those declared ..etc.
Linen is supplied by the owner and may be refreshed during your stay for an additional charge.
Pets are not allowed unless specific arrangements have been made in writing with the owner.
Loss – the owners take no responsibility for the tenant’s personal property.
Variations to these conditions may only be made by prior arrangements with the owner in writing.